Privacy Policy


Use of this website is subject to the following disclaimers:

Electrical Skills Training (EST) is committed to the highest standard of quality information and every attempt has been made to ensure up to date and accurate information is provided.  However, EST does not guarantee the accuracy or validity of the information on this website. Use of this website is entirely at your own risk and EST does not accept liability of any kind for any loss, damage or inconvenience caused as a result of relying on information supplied.

Within our website you may find links to other sites. EST has no control over, and shall not be responsible for, the content of such sites nor are we responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement.


This privacy policy sets out how EST uses and protects any information you provide when using this website.

EST is strongly committed to protecting the privacy of users. When you provide us with personal information through this website, it will be treated in the strictest of confidence and in accordance with Data Protection Act 1998.

Collection of Information

You can browse some of our site without telling us who you are or revealing any personal information to us. In some areas you will be required to register and/or supply personal details such as:

  • name and company name
  • contact information including email address

What we do with the information we gather

We require your information to understand your needs, provide you with a thorough response and to continue to improve our services. In particular we are likely to use it to:

  • respond to your query
  • keep internal records up to date
  • improve our services
  • Marketing

We may periodically send promotional emails about information which we think you may find interesting using the email address you have provided.

Sharing information with others

No personal information you give us will be passed on, or sold, to third parties for commercial purposes.

Our policy is that all information will be shared among EST members on a need basis, and according to legal regulations.

If we have to confirm or share information with other organisations, this will be in-line with a legal requirement to do so.

We are committed to ensuring your information is secure and only kept as long as is required by law. In order to prevent unauthorised access, disclosure, change, damage or loss, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Cookies are widely used on most web sites. It is a small piece of text stored on your computer’s hard drive (or tablet’s flash drive). A web site can use this to tailor its operations to your needs, likes and dislikes by remembering your preferences without storing information about you in its database.

Most web browsers automatically accept cookies, but you can usually modify your browser to decline cookies if you prefer. This may prevent you from taking full advantage of many websites however. For more information about cookies, please visit the All About Cookies website.

We may also use analytical software to view activity on our web site, which in turn helps us to improve the site. This does not identify individuals: it shows us a certain number of people viewed a certain page, and then went to another page. Cookies are essential for this to work; you can disable cookies in your browser to stop these being set.

Cookies on our site do not hold any personal information nor give us access to your computer. They are used for statistical or access purposes only.

Terms and conditions

By using this website you are agreeing to the terms and conditions contained within this disclaimer and privacy policy.

EST may change this policy from time to time by updating this page. You should periodically check this page to ensure you are happy with any changes made.

Refund Policy

Refund are managed by

If you wish to cancel or reschedule a course, then the following will apply:

  • Bookings cancelled with more than 14 days’ notice will be refunded in full.
  • Bookings cancelled with less than 14 days’ notice or previously transferred to a later date and then cancelled are non-refundable.

We withhold the right to cancel or reschedule courses at any stage. Where ever possible we try to avoid having to cancel courses for which payment has already been received. If we do cancel or reschedule a course for which payment has already been received, a full refund will be offered. However, we cannot be held liable for any costs incurred by customers as a result of cancellation or rescheduling (including the costs of prepaid travel or accommodation).